Refund Policy
Refund Policy for Satguru Electronics
At Satguru Electronics, we are committed to providing high-quality LED TV spare parts and excellent customer service. If you are not satisfied with your purchase, this Refund Policy outlines your rights and the procedures for requesting a refund.
1. Eligibility for Refunds
Refunds are only eligible for purchases that meet the following criteria:
- The product is not return when delivered.
- The product is unused, undamaged, and in its original, unopened packaging.
- Proof of purchase (such as an invoice or order confirmation) is provided.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Products that have been installed, used, or altered in any way.
- Products that are damaged due to misuse, mishandling, or improper installation.
- Clearance, sale, or discounted items.
- Custom-ordered or special order items.
3. Process for Requesting a Refund
To request a refund, please follow these steps:
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Contact Us: Notify us within [Insert return period, e.g., 14 days] of receiving the product. You can reach us by email, phone, or our online contact form. Please provide your order number, product details, and the reason for the refund request.
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Return Authorization: If your refund request is approved, you will receive a return authorization and instructions for returning the product. Please ensure that the product is securely packaged to avoid any damage during return shipping.
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Return Shipping: You are responsible for the cost of return shipping, unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service to return the product to ensure its safe arrival.
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Inspection and Approval: Once we receive the returned product, it will be inspected to confirm its condition. If the product meets the eligibility criteria, we will process your refund.
4. Refund Processing
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take up to 5-7 business days for the refund to appear in your account, depending on your payment provider.
- If the refund is approved, you will be notified via email with the confirmation details.
5. Damaged or Defective Items
If you receive a defective or damaged LED TV spare part, please contact us immediately, within [Insert time period, e.g., 7 days] of receiving the product. We will offer one of the following options:
- Replacement: We will send you a replacement part at no additional cost.
- Refund: If a replacement is not available, we will process a refund for the damaged or defective product.
6. Canceling an Order
If you wish to cancel an order before it is shipped, please contact us immediately. We will make every effort to accommodate the cancellation request. If the order has already been shipped, you will need to follow the return process as outlined above.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund (if eligible) and place a new order for the replacement product.
8. Exceptions
Refund requests may be denied in the following cases:
- The product is not returned in its original, undamaged condition.
- The request is made after the refund window has passed.
- The product has been altered or tampered with.
9. Customer Service
If you have any questions or need assistance with the refund process, please feel free to contact us at:
Satguru Electronics
[email protected]
+91 92152 60600
