Shipping Policy
Shipping Policy for Satguru Electronics
At Satguru Electronics, we are committed to delivering your LED TV spare parts quickly and securely. This Shipping Policy provides details about how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.
1. Order Processing Time
- Processing Time: All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). If there is a delay in processing your order, we will notify you via email.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will also receive a shipping confirmation email once your order has been dispatched, along with a tracking number (if available).
2. Shipping Methods and Delivery Time
We offer a variety of shipping methods to suit your needs. Delivery times are estimated and depend on the shipping method selected and your location.
- Standard Shipping: Typically arrives within 5-7 business days after dispatch.
- Expedited Shipping: Typically arrives within 2-3 business days after dispatch.
- Same-Day or Next-Day Shipping: Available for urgent orders, subject to stock availability. Please contact us directly for more information.
Shipping times are estimates and may vary based on your location, weather conditions, and any shipping carrier delays.
3. Shipping Costs
- Standard Shipping: We offer free standard shipping on orders over $50 within INDIA.
- International Shipping: Shipping charges for international orders are calculated at checkout based on your shipping address. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Shipping costs will be clearly displayed during the checkout process before you finalize your order.
4. Shipping Locations
We currently ship in INDIA.
Please note that there may be restrictions on shipping to certain countries, and shipping rates may vary based on the destination.
5. Order Tracking
- Once your order has been shipped, we will send you a shipping confirmation email with a tracking number (if available).
- You can track your order through the tracking link provided in the email or by visiting the carrier's website directly.
Please note that it may take up to 24 hours for tracking information to be updated after dispatch.
6. Shipping Delays
While we make every effort to ensure timely delivery, there may be occasional delays due to circumstances beyond our control, such as:
- Inclement weather
- Strikes or labor disruptions
- Customs processing (for international orders)
- High order volumes during peak seasons (e.g., holidays)
If your order is delayed, we will do our best to keep you informed. Please feel free to contact us for assistance with tracking.
7. Damaged or Missing Items
If your order arrives damaged or if there are missing items, please contact us immediately contact at [email protected]. We will work with you to resolve the issue as quickly as possible.
To help us investigate, please provide:
- A description of the damage or missing items.
- Photos of the damaged product or packaging (if applicable).
- Your order number.
We may offer a replacement or refund for damaged or missing items, depending on the circumstances.
8. Incorrect Address or Failed Deliveries
Please ensure that the shipping address you provide is correct. We are not responsible for delays, lost shipments, or additional charges that arise due to incorrect or incomplete address information.
- If an order is returned to us due to a failed delivery attempt (e.g., incorrect address or unclaimed package), we will contact you to arrange reshipment. Additional shipping fees may apply.
- If an order is returned to us because of an incorrect or incomplete address, we may refund the order minus the shipping cost, or you may be asked to pay for the cost of reshipping.
10. Contact Us
If you have any questions about shipping, please feel free to contact us at:
Satguru Electronics
[email protected]
+91 92152 60600
